COvid-19 Safety AT The EAGLE
The safety, comfort and wellbeing of our guests and staff is our number one priority and we also want your experience at the Arthurs Seat Eagle to be as memorable and enjoyable as possible.
Some changes to our operational procedures have been made to ensure that we can all help prevent the spread of COVID-19.
Arthurs Seat Eagle is following guidance from the Victorian department of health and human services and we are operating in compliance with a COVID SAFE Plan.
Our team are continuously reviewing Government advice and continue to adjust our COVID SAFE practices based on official notices and direction.
Please be advised: to ensure airflow and additional safety the gondolas are operating with their windows off. For your comfort, we do offer single use ‘snuggy rugs’ for additional warmth on chilly days (limited number).
We appreciate your understanding and cooperation in assisting us to be COVID SAFE and ask you to be kind and courteous to protect each other.
COVID SAFE PROCEDURES
To safeguard the health and well-being of our staff and guests, we have implemented some changes, these are ongoing and include:
To ensure a smooth check in process at Arthurs Seat Eagle please pre-book your tickets.
(This also includes our loyal annual pass holders and children aged 1-3, even though there is no ticket charge)
The ticketing process has been updated to a contactless system to help keep our customers safe.
It is a requirement that the name of every person in your group is included at the time of booking for contact tracing purposes.
This will also ensure a smooth and timely check-in process upon your arrival.
Only family groups or guests who travel together will be permitted to travel in the same gondola.
Please take this into consideration when booking your gondola ticket.
(maximum capacity of 8 per gondola)
An Eagle team member will disinfect gondolas prior to each guest group boarding.*
Please be patient during this process, we will have you flying as soon as it is safe to do so.
*For full gondola cleaning and disinfecting procedures, please refer to the Arthurs Seat Eagle Covid Safe Plan.
There is increased cleaning and sanitation of our facilities and gondolas. Focusing on disinfecting surfaces, handles, handrails, and other touch-points in both public and staff areas.
Queuing and boarding zones have been marked to allow for social distancing.
Guests will be asked to adhere to social distancing guidelines at all times during their visit.
We encourage regular and thorough hand washing.
Hand sanitiser stations have been installed for guests and staff use in public areas.
Where indicated, you must wear an approved mask or face covering (unless exempt).
All Eagle team members have completed COVID SAFE training and are working hard to keep everyone safe.
